Help Center
Welcome to the Spinova Zones Help Center. Find quick answers, submit a request, and get help with accounts, purchases, limits, and security.
Frequently Asked Questions (FAQ)
1) What are Spinova Coins?
Our entertainment-only, in-platform currency. Not redeemable for cash or prizes.
2) I can’t log in. What should I do?
Use Forgot password. If that doesn’t work, email us from your account email at **[email protected]**.
3) How do I set purchase limits?
Contact Support to set daily / weekly / monthly Spinova Coin limits.
4) Can I take a break or self-exclude?
Yes—Take a Break (24 hours or 7 days) or Self-Exclusion (minimum 6 months). See our Responsible Gaming page for details.
5) What happens to my Spinova Coins during a break/self-exclusion?
If your account is reactivated, your virtual Spinova Coin balance is restored to what it was before the restriction. Refunds or transfers are not available.
6) I have a technical issue. Any quick fixes?
Clear cache/cookies, update your browser/app, try another device/network. If it persists, send us a screenshot, the date/time, and steps to reproduce.
Responsible Play
Please play responsibly. We can help you manage your activity:
- Purchase Limits: daily / weekly / monthly
- Take a Break: 24 hours or 7 days
- Self-Exclusion: minimum 6 months
Email **[email protected]** from your account email with the settings you want.
Limits/restrictions take effect once you receive written confirmation. If you don’t see them applied, notify us immediately.
Account Management
- Change Password: Settings → Security → Change Password
- Change Email: Via Support (verification may be required)
- Deactivate/Close Account: Email Support with subject “Deactivate my account”
- Data Access/Deletion: Email **[email protected] with subject “Data Request”** (identity verification required)
Security
We use enterprise-grade encryption and layered safeguards. Never share your password, avoid “Remember me” on shared devices, and enable 2-step verification (if available).
Service Status & Maintenance
For significant outages, we’ll post an in-platform notice and/or email updates. Periodic maintenance may occur.
Contact Us
We’re here 24/7.
Support: **[email protected]**
Include: full name, account email, device/browser/version, brief issue summary, and a screenshot if possible.
Social Channels: Follow our official pages (links in the site footer) for news and community updates.
Submit a Request (Contact Form Structure)
Fields
- Full Name
- Account Email (required)
- Topic (choose one): Account, Purchases/Limits, Technical Issue, Responsible Play, Data/Privacy, Other
- Message (max 2,000 chars)
- Attachments (screenshots/logs – optional)
- Consent checkbox: “I agree to the processing of my data to handle this request.”
SLA / Response Times
- Auto-acknowledgment: Immediate
- First response: typically within 24 hours
- Complex issues/escalation: 48–72 hours
Escalation (Complaints):
Use subject “Complaint – Escalation.” A senior specialist will review and update you within 72 business hours.
Quick Links
- Privacy Policy – data protection & your rights
- Terms & Conditions – usage rules
- Responsible Gaming – limits, breaks, self-exclusion
Spinova Zones — Play smart. Play safe. Play for fun.
Can’t find what you need? Email **[email protected]**.