Spinova Zones — Responsible Gaming Policy

Last updated: 22.10.2025

At Spinova Zones (“Spinova,” “we,” “us,” or “our”), we’re committed to a safe, healthy, and enjoyable social-gaming environment. Play should be fun and within your control, so we provide clear guidance and practical tools to help you manage your activity on SpinovaZones.com.

1) Player Protection

Safeguarding Minors

Access to the internet is widespread across home and mobile devices. Parents/guardians play a key role in preventing under-18s from accessing age-restricted content. We encourage use of family-safety tools to block unsuitable material.

Tips for Parents & Guardians

Keep your Spinova account credentials confidential.
Don’t leave devices unattended while logged in.
Avoid “Remember me” on shared devices.
Supervise all internet-enabled devices used by minors.
Store payment cards and banking details securely.
Do not allow under-18s to use products intended for adults.
Consider tools such as Qustodio, Bark, Kaspersky Safe Kids, Google Family Link.
If you share a device with under-18s, restrict access to social-gaming platforms.

Tips for Players

Play because you choose to—not from pressure.
Decide your entertainment budget in advance and stick to it.
Read and understand game rules before you start.
Please do not play if:

it disrupts daily responsibilities;
you’re in treatment/recovery for any dependency;
you’re under the influence of alcohol or substances;
your goal is to repay debts with potential winnings.

2) Keeping Track of Your Play

Keep it fun. Social games are for entertainment—not income.

Set a budget. Spend only what fits your leisure budget. Purchases use Spinova Coins (see below).

Watch the clock. Treat Spinova like any hobby—great for downtime, not all the time.

Use our tools. Need a pause? Choose a short break or a longer block (see below).

Self-check. Use the self-assessment in Section 6.

3) Staying in Control

Purchase Limits for Spinova Coins

You can request daily, weekly, or monthly purchase limits for Spinova Coins (our entertainment-only currency; not redeemable for cash or prizes).

Daily limit
Weekly limit
Monthly limit

How to set/change limits: email **[email protected] or use the site’s Help** form.

Limits take effect after written confirmation. If you don’t see your limit applied, notify us immediately. You can modify or remove limits at any time by contacting Support.

Take a Break (Short Timeout)

Temporarily lock account access for 24 hours or 7 days. Once started, a break can’t be canceled until it ends. Access resumes automatically unless you email us not to reopen.

Request via **[email protected] or the Help** form. Breaks take effect after written confirmation.

Self-Exclusion (Longer Restriction)

Minimum duration: 6 months (longer periods available). During self-exclusion:

We apply a platform-wide block to the extent reasonably possible.
Do not attempt to bypass (e.g., new accounts/alternative identities).
Daily logins, stars, or other rewards will not accrue.

We strive to implement promptly and correctly, but no system is 100% fail-safe.

Balances, Redemptions & History During Restrictions

The account remains inactive during any Break/Deactivation/Self-Exclusion.
If reactivated, virtual Spinova Coin balances are restored to the amount held immediately before the restriction.
Refunds or transfers of virtual coins are not available during restrictions.
Pending redemptions are not processed while a restriction is active.

Data & Communications During Restrictions

We retain account data per our Privacy Policy and endeavor not to send marketing emails during restriction periods. If you receive one in error, contact **[email protected]**.

Need gameplay or transaction history while restricted? Email Support (online access may be limited).

Deactivation (Indefinite Closure)

Prefer to close your account without selecting a timeframe? Request Deactivation. Your data/history remain preserved so you can return later. To reactivate, contact **[email protected]**.

Exclusion for Unregistered Individuals

Don’t have an account but want to be blocked from registering? Email **[email protected]** with your full name, address, email, and age. Lifting such a block requires your written request.

Spinova may also apply temporary or permanent exclusions at our discretion where there are indications of problematic play.

4) Activity Statement

View gameplay details under Gaming History on the platform. For data beyond what’s shown online—or for transaction specifics—contact Support 24/7.

5) Self-Assessment

If several of the prompts below resonate, consider stricter limits or professional support:

Do you often replay past sessions or plan the next?
Do you hide or minimize your gaming from others?
Do interruptions make you unusually irritable?
After a pause, do you sometimes binge?
Do you use gaming to soothe difficult emotions?
Do you play very early in the morning?
Do you find ways to play when away from home?
Do you set limits, then exceed them?
Do you lose sleep because of gaming?
Have you missed work/classes or been late due to gaming?
Have you quit and uninstalled, then returned?
Do you feel guilt or shame about your gaming?
Has gaming caused friction in relationships?
Has it replaced hobbies or activities?
Do responsibilities/appointments slip because of gaming?
Do comments about “too much gaming” make you defensive?
Have your hours increased over time?
Do you skip social events to play?
Do you experience intense highs/lows or anger/fear while playing?

6) Support & External Help

For confidential advice and support, you can contact GamCare (National Gambling Helpline & Support Services) at 0808 8020 133.

Note: GamCare is independent and not affiliated with Spinova Zones. It does not provide customer support or dispute resolution for Spinova.

Contact Spinova Zones

Need to set limits, take a break, self-exclude, or access account history?

Email: **[email protected]**

Website: SpinovaZones.com (Help/Contact form)

Spinova Zones — Play smart. Play safe. Play for fun.